About Craft My India
The Craft My India is an arts and crafts collective with an Indian ethos featuring a curated selection of exclusive and hand-made / hand-woven / hand-crafted products from artisans, master craftsmen, and craft clusters across India.
We democratize crafts and arts through a sophisticated platform to India and the World. Our mission is to help people discover fine-crafted products from across India, to connect with the craft and the artisans, and to share these inspired products with the world.
Where can I buy www.craftmyindia.com products in India?
Our products are available through our website www.craftmyindia.com and a few online ecommerce platforms
Are www.craftmyindia.com products available Internationally?
Yes, we offer online sales through our website at www.craftmyindia.com to the several countries across the globe. However, the cost of the products across countries may vary due to exchange rate fluctuations, and delivery costs. Please note that there may be certain countries where delivery would not be possible, and you will be informed if delivery is possible to the address of your choice at the stage of checkout of the product.
Where are your manufacturing facilities located?
www.craftmyindia.com does not have a company owned production unit. Our mission has always been to provide the product of artisans and craftsmen located across the length and breadth of the country to the final customer, at the convenience of a mouse click. The artisans and craftsmen are based across India, employing their regional textile skills and specialties. Our commitment is to ensure that these artisans and craftsmen are adequately compensated for their work, and the objective is to provide an international market to the different arts and crafts of India.
Are all www.craftmyindia.com products handmade?
Yes, all www.craftmyindia.com products are handmade. It is for this reason that we maintain that every product sold on our website is unique and there may be minor differences in two products of the same kind. This is due to the very nature of the process by which our craftsmen and artisans especially make these products for you, the final customer.
Do www.craftmyindia.com sizes conform to International norms?
As our products are handmade, most clothing and home textile items may be made only for a specific size, and may not be available in different sizes.
How will I know if you have received my order?
During the payment process you will be given a confirmation that your credit / debit card has been successfully processed. You will also be given an order confirmation number through an email from www.craftmyindia.com.
How do I check my order status?
We try and dispatch all the orders from our warehouse within two working days. You will also be sent a confirmation email after your order has been dispatched detailing the shipping company used for delivery and the tracking code given by the shipping company. You can view your order status at any time once you have placed your order, through My Orders options after logging in to your www.craftmyindia.com account on our website from Track your order option on the homepage of our website or through the shipping company’s tracking system.
What forms of payment to you accept?
Please find the detailed Billing and Payments options available on our website under the Billing and Payments Section. However, we accept various domestic and international credit / debit cards, and payments made through net banking from all major Indian Banks.
Is it safe to use my credit card online at www.craftmyindia.com ?
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers – CC Avenue, EBS, Razor Pay and PayPal.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. You may send us an email at email@example.com should you wish to purchase any product which is not in stock and we will endeavour to make it available.
Do I have to sign up for www.craftmyindia.com account to buy something?
You do not have to create an account on www.craftmyindia.com when you place an order. There are several benefits to creating an account including but not limited to storing your details for convenience of shopping and availing of various promotions and offers which may be available only to members.
Will I be charged for additional duties & taxes in case of domestic shipping?
All www.craftmyindia.com orders are shipped within India from our warehouse in Gurgaon, Haryana to your provided shipping address. All our prices are inclusive of GST. Due to the nature of interstate shipping, you may have to pay additional duties and taxes if applicable which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice / receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
How is my order shipped?
All www.craftmyindia.com orders are shipped door to door, via a number of shipping companies within India and Internationally from our warehouse in Ghaziabad, UP, India to your provided shipping address.
Can I change my shipping address after placing my order?
Once we receive your order, we process your order and hand it over to the shipping company as per shipping and delivery time frame mentioned against each product unless communicated to you otherwise. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us at firstname.lastname@example.org with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.